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Support and Upgrades

If you have any support questions:  

Check out our Frequently Asked Questions (FAQs) page prior to emailing us.  Lots of questions (and answers) are posted there and you may be able to get your question answered immediately.  Just click on the "faqs" button above, or click here .

If you don't find the answer to your question on our FAQ page, please email them to us at:

support@accuchef.com

or via US Mail to:

SIVART Software
3035 N.E. 94th
Seattle, WA 98115-3539

We try our best to respond to email inquires within one day (95% are answered within eight hours). Responses to US Mailed questions will be via email only so please include your email address.


UPGRADES:

Our upgrade policy is unique among software companies that we're aware of.  Most of them require you to pay again (maybe slightly less than the original amount) when upgrading to a new major version (like 5.0 to 6.0) and most even charge a fee when upgrading minor versions (like 6.3 to 6.4).

Our upgrade policy is:

  It's free as long as you download it!

That means that as long as we don't have to send you anything through the mail there won't be any additional charge to upgrade to any new version of AccuChef, either minor or major. If you want the latest copy sent to you on CD there is a nominal fee (currently $9.95) in order to cover the cost of the media. You can also purchase the latest version of the user's guide at any time for only $14.95. Upgrading is painless too,  just follow the upgrade instructions to run the upgrade installation.  It will find the current installation and upgrade only the files that need to be upgraded. It won't touch existing cookbook files so the recipes that you've entered or modified won't be overwritten. Buy it once and upgrade for free!

Alternate download sites

The latest version of AccuChef is always available to download from a link on the home page (www.AccuChef.com) or directly with this URL: http://www.accuchef.com/pcrec32c.exe, however sometimes this site can get busy. If you're having troubles downloading from the main site, you can try downloading the installation program from one of these mirrored sites:

 
NOTE 1: Because these sites are mirrored, they may lag a few days behind after a new version is released.
NOTE 2: On these mirrored sites the installation program is named ACHEF###.EXE instead of PCREC32C.EXE.  The installation program retains the old name on the main web page because of the number of other web pages that are linked to it.
NOTE 3: If the ftp site asks for a userid and password it may be because the maximum number of users are already logged onto that site.  If you get this message, cancel and re-try, or pick a different site.


Click here to go to the WINSITE AccuChef page for alternate downloads and mirrored sites.


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