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the "Quick Reference
Support and Upgrades
If you have any support questions:
Check out our Frequently Asked Questions (FAQs) page prior to emailing us. Lots of questions (and answers) are posted there and you may be able to get your question answered immediately. Just click on the "faqs" button above, or click here.
If you don't find the answer to your question on our FAQ page, please email them to us at:
or via US Mail to:
3035 N.E. 94th
Seattle, WA 98115-3539
We try our best to respond to email inquires within one day (95% are answered within eight hours). Responses to US Mailed questions will be via email only so please include your email address.
Our upgrade policy is unique among software companies that we're aware of. Most of them require you to pay again (maybe slightly less than the original amount) when upgrading to a new major version (like 5.0 to 6.0) and most even charge a fee when upgrading minor versions (like 6.3 to 6.4).
Our upgrade policy is:
It's free as long as you download it!
That means that as long as we don't have to send you anything through the mail there won't be any additional charge to upgrade to any new version of AccuChef, either minor or major. If you want the latest copy sent to you on CD there is a nominal fee (currently $9.95) in order to cover the cost of the media. You can also purchase the latest version of the user's guide at any time for only $14.95. Upgrading is painless too, just follow the upgrade instructions to run the upgrade installation. It will find the current installation and upgrade only the files that need to be upgraded. It won't touch existing cookbook files so the recipes that you've entered or modified won't be overwritten. Buy it once and upgrade for free!
AccuChef is always available to download from the "Try" link on the home page
or directly with this URL: